Terms of Service

1. About Relocora

Relocora is a consumer-facing software service operated by NVN Media (the "Company"), a company in the process of being established as a limited liability company in the United States.

• Relocora provides digital tools to assist individuals planning an international relocation.

2. Eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services.
• The Services are intended for individual consumers only and are not designed for business or enterprise use.

3. Accounts & Authentication

• To use the Services, you must create an account.
• Authentication is provided via Google OAuth or passwordless magic link.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• Account sharing or transfer is not permitted.

4. Acceptable Use

You agree not to:

• Violate applicable laws or regulations
• Misuse, disrupt, or interfere with the Services
• Attempt unauthorized access to systems or data
• Use automated means (bots, scrapers) to access the Services
• Reverse engineer, resell, or use the Services for competitive analysis
• Upload, link, or reference content you do not have the legal right to use

We may suspend or restrict access if we reasonably determine misuse or abuse.

5. User Content, Files & Storage

5.1 Ownership

• You retain ownership of all content, files, and information you provide or link through the Services.

5.2 Bring Your Own Storage (BYOS)

• Relocora does not store your personal files on its servers.
• Files remain in your own cloud storage (e.g. Google Drive)
• Relocora stores only references and metadata required to organize your relocation dossier
• Compiled dossier files are generated locally and downloaded directly to your device

5.3 License to Operate the Service

• You grant Relocora a limited, non-exclusive license to process your data solely to provide the Services.

5.4 Responsibility

• You are responsible for ensuring you have the right to link or use any third-party content.

6. Analytics & Operational Data

Relocora uses third-party tools such as PostHog and Sentry for:

• product analytics,
• surveys and feedback,
• error monitoring and crash reporting.

Data is processed in accordance with our Privacy Policy.

7. AI-Powered Features

7.1 Informational Nature

• Relocora includes AI-powered features that generate informational recommendations related to relocation planning.

7.2 No Professional Advice

• AI-generated content does not constitute legal, immigration, tax, employment, or professional advice.

7.3 No Reliance

AI outputs may be inaccurate, incomplete, or outdated.

You agree to independently verify important information and acknowledge that decisions made based on AI outputs are your responsibility.

7.4 Third-Party AI Providers

• AI features may rely on third-party providers (e.g. OpenAI). Relocora does not control and is not responsible for third-party AI services.

8. Third-Party Services

The Services integrate with third-party platforms such as cloud storage providers and payment processors.

Your use of third-party services is governed by their own terms and policies. Relocora is not responsible for third-party services.

9. Payments & Subscriptions

• Relocora may offer free trials, paid subscriptions, and recurring billing.
• Payments are processed by third-party providers (e.g. Stripe).
• Pricing, renewal terms, refunds, and applicable taxes are disclosed at checkout.

10. Termination

• You may stop using the Services at any time.
• We may suspend or terminate access if you violate these Terms or misuse the Services. Where reasonably possible, we will provide notice after enforcement.

Upon termination:

• access to the Services ends,
• linked files remain in your own storage,
• data handling follows our Privacy Policy.

11. Disclaimers

The Services are provided "as is" and "as available."

To the maximum extent permitted by law, Relocora disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits mandatory consumer rights under applicable law.

12. Limitation of Liability

To the maximum extent permitted by law:

• Relocora shall not be liable for indirect, incidental, special, consequential, or punitive damages.
• Relocora's total liability for any claim shall not exceed the total amount paid by you for the Services in the preceding 12 months.

This limitation does not apply to liability that cannot be excluded under applicable law, including intentional misconduct or gross negligence where prohibited.

13. User Indemnification

You agree to indemnify and hold Relocora harmless from claims arising solely from:

• your unlawful use of the Services,
• your violation of these Terms,
• content you provide or link without proper rights.

This obligation does not apply to normal use of the Services or reliance on AI-generated information.

14. Force Majeure

Relocora shall not be liable for failure or delay caused by events beyond reasonable control, including outages of third-party providers, infrastructure failures, regulatory changes, or network disruptions.

15. Arbitration & Class Action Waiver

(United States Users Only)

This section applies only to users located in the United States.

15.1 Mandatory Arbitration

• You and Relocora agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms shall be resolved through binding arbitration, rather than in court, except that either party may bring eligible claims in small claims court.
• Arbitration will be conducted by a recognized arbitration provider under its applicable rules.

15.2 Class Action Waiver

• Disputes must be brought on an individual basis only.
• You agree not to participate in any class action, class arbitration, or representative proceeding against Relocora.

15.3 Fees

• Relocora will pay arbitration fees in excess of any filing fee required to initiate arbitration, as permitted by law.

15.4 Opt-Out Right

• You may opt out of this arbitration agreement within 30 days of creating your account by contacting support@relocora.com.

15.5 Non-US Users

• This section does not apply to users located outside the United States. EU, French, and Swiss users retain their right to bring claims before competent courts.

16. Governing Law

• United States users: governed by applicable U.S. law.
• EU / France users: governed by applicable EU and French law.
• Swiss users: governed by Swiss law.

Mandatory consumer protections remain unaffected.

17. Changes to These Terms

• We may update these Terms from time to time.
• Material changes will be communicated through the Services or by email. Continued use after changes become effective constitutes acceptance.

18. Contact

📧 support@relocora.com