Billing & payments
Short answers on the trial, buying a Relocation Pass, and what happens if a payment fails.
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Passes and pricing
- How much does Relocora cost?
- New accounts get a 7-day free trial (full access, no credit card). After that, choose a one-time Relocation Pass: 6 months for $49 or 12 months for $89 (USD, tax-inclusive). There is no monthly pass and no permanent free plan.
- Is there a free trial?
- Yes. Every new account gets 7 days of full access automatically. No credit card required. When the trial ends, you need a pass to continue using the app.
- How do I buy a pass?
- Go to Settings → Pass in the app or Pricing on our website. Checkout is handled by Stripe. Your pass usually activates within a few seconds after payment.
- Does my pass renew automatically?
- No. Relocation Passes are one-time purchases. When your pass expires, you can buy a new pass to regain full access. We will email you before your trial or pass ends.
Managing your purchase
- How do I view receipts?
- Settings → Pass → View receipts opens the Stripe Customer Portal for invoice history and receipt download.
- Can I extend my pass?
- While your pass is still active, you can Extend by 6 months — $49 in Settings. The new 6 months are added to your current end date. You can extend multiple times, up to a maximum of 24 months of pre-purchased access. At that limit, the extend button is disabled and shows "Maximum advance booking reached."
- I have a promo code — where do I enter it?
- On the Stripe checkout page, use the promotion code field. Promo codes apply to pass purchases, not the free trial.
When something goes wrong
- My payment failed — what happens?
- For one-time pass checkout, a failed payment means no pass is granted. You remain on trial (if still active) or in read-only mode (if expired). Try checkout again or contact support.
- I paid but my pass did not unlock
- Wait a minute and refresh. If still locked after 5 minutes, contact [email protected] with your account email.
- Can I get a refund?
- Contact [email protected]. Refunds are case by case. If a refund is issued, your pass ends and your account moves to the expired state (data preserved; read-only access remains).
- Billing disputes
- Email [email protected] from your account email with the charge date and amount.
Pass expiry and data
- What happens when my pass expires?
- You can still log in and view your checklist, documents, and calendar. You cannot create or edit content until you purchase a new pass. Your data is fully preserved.
- Can I access my data if I don't buy another pass?
- Yes. Your data is never deleted because a pass expired. You always have read-only access to view and download your documents.
- Is an invite code the same as a promo code?
- No. Invite codes grant complimentary access for reviewers and partners (comp access). Promo codes discount a paid pass at Stripe checkout.